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• 1define customer and customer service Describe external and internal customer with examples from the project work? • Describe a time when you provided a customer with excellent customer service. why was it important what was the outcome? • How dose Hotel service quality lead to customer satisfaction and customer loyalty? • What skills do you have that would give a customer the ultimate customer service expericence if they were to speak with you? • What skills do you have that will give a customer the ultimate customer service experience if there were to speak to you? • How do you differentiate good customer service from superior customer service? • Where can you go if your only experience is within customer services.. is there progression from Customer service Agent? • Describe a time when you have provided a customer with excellent customer service? • What different customer needs you may have to deal with when working in a customer service area? • Summarize your customer care or customer service experience? • How do you distinguish customer service staff from external customer? • Describe what customer service means to you as aprovider or as a customer? • How can good customer service allow the customer to be confident with the organisation? • What are the differences between Customer perceived value and total customer value? • What is the diffrence between customer service and customer care? • What is the difference between customer service and customer attention?