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• Achievements FROM crm? • What are the techniques of CRM? • What is Crm in marketing? • Six E's of crm? • Crm in INDIA? • CRM in Marketing IT? • What is e-CRM systems? • How important is crm? • Why is CRM important? • Why vtiger is a great crm? • Why vtiger crm is required? • How vtiger crm works? • How is the Internet a channel for CRM? • Customer satisfaction on crm? • CRM System Architecture? • What is Crm in financial sector?