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• Customer satisfaction on crm? • What is a three phase customer knowledge cycle in crm? • How manager can use CRM to evaluate customer relationship? • 1define customer and customer service Describe external and internal customer with examples from the project work? • How do you differentiate good customer service from superior customer service? • Describe a time when you provided a customer with excellent customer service. why was it important what was the outcome? • What skills do you have that would give a customer the ultimate customer service expericence if they were to speak with you? • What skills do you have that will give a customer the ultimate customer service experience if there were to speak to you? • Where can you go if your only experience is within customer services.. is there progression from Customer service Agent? • Describe a time when you have provided a customer with excellent customer service? • What different customer needs you may have to deal with when working in a customer service area? • Summarize your customer care or customer service experience? • How do you distinguish customer service staff from external customer? • Describe what customer service means to you as aprovider or as a customer? • What is the difference between customer service and customer attention? • How do you contact customer service to report a service problem with a new vehicle that the dealer cannot fix?