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• How manager can use CRM to evaluate customer relationship? • What is the relationship between data warehousing and customer relationship management? • What are the Benefits of customer relationship management? • According to Kotler what is customer relationship management? • What is technologies used of customer relationship management? • What are the 5 step customer relationship management? • What are the activities of customer relationship management? • Limitations of customer relationship management? • Is customer relationship management beneficial? • Explain with an example customer relationship management? • Objectives of Customer relationship management? • What are the technology used in Customer Relationship Management? • What is the importance of customer relationship management in business? • What is a good customer relationship management philosophy? • What is the relation between Customer Relationship Management and Technology? • Why Customer Relationship Management does not work in organisations?